Raising the Bar

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Service excellence – transfer of trust

Service excellence – transfer of trust

Now that we have been on our best behaviour, engaged the customer and made a good first impression, the real work to ensure service excellence begins – we need have our customer trust us.

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Courting service excellence

Courting service excellence

The parallels between courting your true love and customers are closer than one would think …

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Leading oneself

Leading oneself

Leading others is one thing, but how effectively do you lead yourself?


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The quality in leadership

The quality in leadership

Leaders, whether born or not, will always show distinctive leadership traits.

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