Mastering the skill of listening
People talk, but do they really listen? In your quest to be a good mentor, good communications skills are a must.
SHEQ MANAGEMENT
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Coach, mentor, communicate
Having looked at leadership over the past few months, we now need to focus on coaching and mentoring. The first important skill to consider is communication.
Don’t underestimate afterglow
Have you been able to successfully court your customers and develop strong relationships? There’s only one way to find out …
Service excellence and “the date”
In our endeavour to court the customer and deliver the ultimate relationship, it’s now time to realise “the perfect date”
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